Privacy Policy

1. Introduction

NeutralPathwaySpace ("we," "us," or "our") is committed to maintaining the privacy of your information. This Privacy Policy outlines how we handle the information you provide when you visit our website neutralpathwayspace.sbs or when you utilize our yacht charter services.

By utilising our services, you are agreeing to the information handling practices described in this document. This policy adheres to the privacy laws in force, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Types of Information Collected

2.1 Personally Identifiable Information

The personal information we gather is provided by you voluntarily for instances such as:

• Scheduling a yacht charter
• Reaching out to us via our website or telephone
• Registering for our newsletter
• Completing our website forms
• Taking part in surveys or promotions

This personal information may consist of:

• Your name and contact data like email, phone number, and address
• Financial information (safely processed via external service providers)
• Preferences and requirements for charter services
• Information of a person to contact in cases of emergency
• Any dietary preferences or medical details provided

2.2 Information Collected Automatically

Automatic collection of certain data occurs when you browse our website, comprising details regarding your:

• Internet Protocol (IP) address and geographic location
• Web browser make and version
• Record of pages viewed and duration of visit on our website
• Source website referrals
• Characteristics of your device (like model, screen resolution, etc.)

2.3 Tracking and Cookies

Cookies and analogous tracking methods are utilized to improve your web experience. They aid us in tasks such as:

• Remembering user preferences
• Analyzing site usage to enhance performance
• Providing tailored content
• Enhancing our service offerings

Your browser settings or our cookie consent feature allow you to manage your cookie preferences.

3. Utilization of Collected Data

We apply the information we collect to:

• Provision of Services: To conduct yacht chartering services, manage reservations, and maintain communication with you regarding your bookings
• Customer Assistance: To address your inquiries and offer support services
• Processing of Financial Transactions: To deal with payments and carry out billing tasks
• Safety and Security: To safeguard our operations and preclude fraudulent activities
• Promotions: To distribute promotional information and updates, contingent on your consent
• Website Optimization: To observe user interaction patterns for website functionality improvement
• Adherence to Legal Obligations: To fulfill regulatory requirements and legal mandates

4. Disclosure and Sharing of Information

Your personal information is neither sold, exchanged, nor leased to external parties. We might share your data under these scenarios:

4.1 External Service Providers

We partner with third-party service providers whom we entrust to assist with: payment processing, website hosting and maintenance, electronic marketing, analytics and performance oversight; customer service duties.

4.2 Obligatory Legal Disclosure

Under legal compulsion, your data might be disclosed in response to legal processes including court orders, during emergencies, or concerning inquiries into fraudulent or unlawful activities.

4.3 Business Reorganizations

Your information may be part of assets transferred in situations such as corporate mergers, acquisitions, or sale of business assets.

5. Information Safety

Appropriate security measures, like encryption, secure server use, access restrictions, periodic evaluations, and staff training, are employed to guard against unauthorized data access, changes, disclosure, or destruction.

Nevertheless, the internet or electronic storage can never be completely secure. Thus, we cannot vouch for absolute data security.

6. Retaining Data

We retain personal data only for the period required to fulfill the objectives for which it was collected, or as mandated by law. Typical retention durations include:

• Charter bookings: 7 years for tax/legal reasons
• Promotional communications: until the unsubscribe or removal action is taken
• Website analysis data: 26 months
• Client service interactions: 3 years from the last episode of engagement

7. Your Rights and Preferences

You have rights to access, correct, erase (as per legal constraints), transfer, withdraw from marketing activities, and control of cookies. Contact us through the provided details to action these rights.

8. External Service Integrations

8.1 Analytics Service, Google

Google Analytics service is used to analyze web engagement. The Google Analytics Opt-out Browser Add-on can be used for opting out.

8.2 Social Media Platforms

Our site may feature links directing to various social media that have their distinct privacy policies.

8.3 Financial Transaction Processors

Financial transactions are conducted through PCI DSS compliant third-party payment processors.

9. Cross-border Data Movements

Your information might be processed in jurisdictions other than France, and we enforce safety measures in line with the prevailing privacy laws.

10. Privacy of Minors

Our offerings are not aimed at individuals beneath the age of 13, and we do not intentionally gather their information. If we discover that such data has been provided to us, please notify us without delay.

11. Revisions to This Privacy Policy

Alterations to this Privacy Policy might occur to reflect changes in our handling processes or juridical obligations. Notification of updated policies happens via posting on our website, emailing registered users, or a notice on our site. Continued use after these changes indicates acceptance.

12. Contact Us

Inquiries or concerns regarding this Privacy Policy or our practices related to data handling can be forwarded to us at:

13. Adherence to Google's User Consent Policy for Ads

We comply with the Google Ads user consent policy, and cookie/tracking preferences can be adjusted at any time via our cookie settings.